Mad Minerva 2.0
Close Encounters of the Nerd Kind.
Thursday, January 19, 2012
Awesome: Southwest Airlines and a Damaged Suitcase
Three cheers for a customer and a company that both have a sense of humor! See first
the customer's letter about a damaged suitcase
, and then see
Southwest Airlines' response
. Public relations and customer service? You're doing it right! (
United Airlines, take note!
)
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